shipping & returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed–it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship only to Jordan (all Governorates). We do not ship to PO Boxes/APO/FPO addresses.
Amman Governorate (1 to 3 business day - flat rate of 3.0 JD)
Other governorate (2 to 5 business days - flat rate of 5.0 JD)
Free Shipping is ONLY for purchases above 99 JD
return & exchange policy
Returns on items eligible for returns are accepted within 2 days of receipt. Items must be returned unopened/unused.
To return an item please contact encensjo
Any item returned after 2 days of receipt is not eligible for refund.
Items Not Eligible for Return
Please note that we do not accept returns of damaged/broken items.
We do accept exchanges, but please note that items may sell out while the requested exchange is returned and processed.
Receiving a Refund
A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction and will be in the amount of the Product price. Any duties paid for orders will NOT be refunded.